At INMOBILIARIA LUBOA SL (`cryc36-nu.myshopify.com`), customer satisfaction is our highest priority. We meticulously source and inspect our office and organizational supplies—including vertical desktop file organizers, journals, planners, and double-sided adhesive tapes. This Return and Refund Policy outlines your statutory rights, return conditions, and step-by-step procedures in accordance with EU consumer protection regulations.
1. Policy Overview & Statutory Cancellation Window
In compliance with European Directive 2011/83/EU and Spanish Consumer Law (*Ley 3/2014*), customers residing within the EU are entitled to a 14-day cooling-off period:
| Policy Parameter |
Standard Terms & Conditions |
Consumer Benefit |
| Statutory Window |
14 Calendar Days from physical delivery of the parcel |
EU GUARANTEED |
| Item Condition |
Unused, unaltered, in original protective packaging with seals intact |
Full Refund Eligibility |
| Proof of Purchase |
Valid order confirmation number or invoice issued by our store |
Required for Audit |
| Return Authorization |
Must contact support prior to dispatching items back to Logroño |
RMA REQUIRED |
2. Category-Specific Return Standards
To guarantee fair processing and maintain strict quality control, specific conditions apply depending on the product type:
Vertical Desktop File Organizers
Must be disassembled (if flat-packed) and returned with all acrylic, mesh, or wooden panels, screws, and protective corner guards free of scratches or cracks.
Journals & Bullet Planners
Must be in pristine, unwritten condition. Spine binding must show no creases, and shrink-wrap or belly bands must remain unbroken for full refund validation.
Double-Sided Adhesive Tapes
Adhesive rolls must retain their original peel-off lining and factory plastic wrap intact. Opened or partially peeled tape rolls are strictly non-returnable.
3. Return Procedure & Authorization Steps
Follow our standardized multi-step return authorization protocol to ensure seamless handling and rapid processing:
| Step Number |
Required Action |
Turnaround Time |
| Step 1: Contact |
Email [email protected] with your order ID and product photos |
Within 24-48 hours |
| Step 2: Approval |
Receive your Return Merchandise Authorization (RMA) slip and return label instructions |
1 Business Day |
| Step 3: Dispatch |
Pack items securely and post parcel using a trackable shipping service to Logroño |
Within 7 Days of RMA |
4. Shipping Costs, Inspection & Refund Execution
Detailed rules governing return freight responsibility, warehouse inspection, and payment reimbursement timelines:
Financial Reversal & Return Freight Policies
1. Return Shipping Responsibility: Unless the return is due to a merchant error (defective organizer, incorrect tape width, damaged journal), the customer is responsible for direct return postage costs.
2. Warehouse Physical Inspection: Upon receipt at our facility in Logroño, returned goods undergo physical inspection within 3 to 5 business days to verify reselling condition.
3. Refund Reimbursement: Approved refunds are credited back to the original payment method (Credit Card, PayPal, Klarna) within 5 to 10 banking business days after inspection clearance.
5. Damaged, Defective, or Incorrect Deliveries
Immediate recourse and replacement protocols for items affected during transit or manufacturing:
| 48-Hour Incident Notice: |
Transit damages or missing items must be reported within 48 hours of carrier delivery with unboxing photos or videos. |
| Free Prepaid Replacement: |
For validated transit damages (e.g., crushed file organizers or torn journal spines), INMOBILIARIA LUBOA SL provides a free prepaid replacement label. |
| Exchanges & Restocking: |
We offer direct exchanges for alternative planner styles or adhesive roll sizes, subject to inventory availability and price adjustments. |
6. Non-Refundable Items & Corporate Contact Details
Exceptions to return eligibility and legal contact information for consumer inquiries:
INMOBILIARIA LUBOA SL — Corporate & Returns Center
Non-Returnable Items: Customized/engraved journals, opened double-sided tape rolls, clearance/sale bundle items.
Company Name: INMOBILIARIA LUBOA SL
Registered Return Address: 23, 6 D CALLE DUQUES DE NAJERA, 26002 LOGROÑO, La Rioja, Spain (ES)
Customer Support Email: [email protected]
E-Commerce Webstore: cryc36-nu.myshopify.com
Applicable Law: Courts of Logroño, Spain (Directive 2011/83/EU Compliant)
